Shampoo & Conditioner

Refunds: We do not issue refunds!

Exchange Eligibility: Unopened bundles/wigs in their original packaging may be exchanged for different textures. We want to ensure you are satisfied with your purchase, and this option allows for flexibility in your choices.

Product Condition: To be eligible for an exchange, the products must remain in their original, unopened condition. This ensures that we can provide high-quality products to all our valued customers.

Return Process: Returns are only accepted in person or via delivery if pictures are sent to us, clearly depicting any broken or damaged products. This helps us assess the condition of the items and process your request promptly.

Hot Tools Coverage: Our hot tools come with a 1-year coverage period. Please reach out to us within this timeframe if you encounter any issues with your hot tools, and we will assist you accordingly.

Standard Shipping (1-3 Days): For a quick and reliable delivery, we provide a 1-3 day shipping option at checkout. This ensures your order reaches you promptly and efficiently.

Free Pick-Up: If you prefer a hands-on approach, we offer a free pick-up option. You can collect your order in person, saving on shipping costs and enjoying the convenience of choosing when and where to pick up your items.

Overseas Shipping: For our valued international customers, we offer overseas shipping option. This allows us to deliver our products to you, no matter where you are in the world.